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How Gaya 9 Handles Your Personal Information

Your account data, payment details, and browsing activity on Gaya 9 are handled with clear rules — what we collect, why we collect it, and how long we keep it. Access and use of this platform depends on your local law and eligible regions.

Account Data ProtectedbKash & Nagad Transactions CoveredYour Rights, Clearly StatedNo Data Sold to Third Parties
Gaya 9 How Gaya 9 Handles Your Personal Information
DATA HANDLING DETAIL

How We Protect and Manage Your Information

Security and transparency are built into how we run accounts on Gaya 9. Here is what that looks like in practice — from the moment you log in to the moment a withdrawal clears to your Rocket wallet.

Account Security

Login sessions are protected with OTP verification sent to your registered number. We flag unusual access patterns and can lock your account if something looks off.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to see which pages load slowly on mobile. You can manage cookie preferences in your browser settings.

Data Retention

Active account data stays on file while your account is open. After closure, we retain only what financial regulations require, then delete the rest on schedule.

Requesting Changes

To update incorrect data or request deletion, contact support with your account details. We aim to respond to data requests within a reasonable timeframe under applicable rules.

PRIVACY CONTACT

Reach Us About Your Data

If you want to access, correct, or delete your personal data, or if you have a question about how we handle your information, our support team can help. Reach out through any of the channels below and mention your account and the specific data request.

Live Chat Start a chat from the account menu — quickest path for data access requests and account-level privacy questions.
Email Support Send your data request or privacy concern to our support address. Include your registered contact detail so we can verify your account.
Help Centre Our help centre has step-by-step articles on downloading your data, updating personal details, and closing your account.

Common Questions About Your Privacy

Here are the questions we hear most often about data, account privacy, and your rights on Gaya 9.

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. Device and session data is also collected when you access the platform.

We share data only with payment processors like the local wallet networks you use, and with fraud-detection services. We do not sell your personal data to advertisers.

Transaction logs tied to bKash, Nagad, and Rocket payments are kept for the period required under applicable financial regulations, then deleted on a scheduled basis.

Contact our support team via live chat or email, mention your registered account details, and ask for a data export. We will verify your identity before sending anything.

Yes. Reach out to support with a deletion request. Some data may need to be retained for the period required by financial rules, but the rest will be removed.

Access and eligibility depend on your local law and eligible regions. If you can lawfully use the platform in Bangladesh, this policy covers how your data is handled.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.